These terms and conditions apply to the use of this website and to quotations and services provided by CargoNest. By using this website or requesting a quote you agree to these terms. Specific terms of carriage and storage will be confirmed in writing when you book.

1. Website use

The content of this website is for general information only and may change without notice. While we take care to keep it accurate, we do not guarantee that it is complete or up to date. You must not misuse the website, attempt to gain unauthorised access, or submit false or malicious information through our forms.

2. Quotations

Quotations are based on the information you provide, including goods type, weight, volume, temperature requirements, locations and timings. Quotes are valid for 14 days unless stated otherwise. If the actual details differ from those provided, we may revise the price. A quotation becomes a binding agreement only when accepted by us in writing.

3. Your responsibilities

Provide accurate and complete descriptions of the goods, including any hazardous, high-value or temperature-sensitive characteristics.
Ensure goods are suitably packed, labelled and pre-conditioned to the required temperature before collection, unless otherwise agreed.
Provide safe access at collection and delivery points and accurate booking-in details.
Hold any licences, permits or documents required for the goods, including customs documentation where relevant.

4. Collection and delivery

We will use all reasonable efforts to collect and deliver within agreed times. Times are estimates unless a timed service has been expressly agreed in writing. We are not liable for delays caused by circumstances beyond our reasonable control, including traffic, weather, road closures, port delays or incorrect information.

5. Temperature-controlled goods

We maintain agreed temperature ranges using pre-cooled vehicles and monitoring equipment. Temperature records can be provided on request. We are not responsible for deterioration caused by goods being presented at the wrong temperature, inadequate packaging, or the inherent nature of the goods.

6. Liability

Our liability for loss of or damage to goods is limited as set out in the terms of carriage confirmed at booking. We recommend that you hold appropriate goods-in-transit insurance for the full value of your consignments. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.

7. Claims

Any visible damage or shortage must be noted on the delivery paperwork and reported to us in writing within 3 working days of delivery. Claims for non-delivery must be made within 14 days of the expected delivery date.

8. Payment

Unless otherwise agreed, invoices are payable within 30 days of the invoice date. We may charge interest on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.

9. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

10. Contact

CargoNest, 27 Thornholme Road, Sunderland, SR2 7LZ, United Kingdom. Email info@cargonest.uk or call 07465 958957.

Terms & Conditions