This privacy policy explains how CargoNest (“we”, “us”, “our”) collects, uses and protects your personal information when you use our website or contact us about our transport, logistics and warehousing services. We are committed to handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

CargoNest is the data controller for the personal information described in this policy. You can contact us at info@cargonest.uk, by phone on 07465 958957, or by post at 27 Thornholme Road, Sunderland, SR2 7LZ, United Kingdom.

Information we collect

Enquiry and quote details — your name, company, email address, phone number, and the details you give us about your goods, collection and delivery locations, dates and requirements.
Communications — records of emails, calls and WhatsApp messages you send us.
Technical data — your IP address and browser information, recorded when you submit a form to help us prevent spam and abuse.
Analytics — if you accept analytics cookies, anonymous information about how you use our website.

How we use your information

To respond to your enquiry and prepare quotes (legitimate interests / steps prior to entering a contract).
To arrange, carry out and manage the services you book with us (performance of a contract).
To keep records required for accounting, tax, food-safety and transport compliance (legal obligation).
To protect our website from spam, fraud and misuse (legitimate interests).
To improve our website, where you have consented to analytics cookies (consent).

We do not sell your personal information, and we do not use it for unsolicited marketing.

Who we share it with

We only share information where necessary — for example with subcontracted hauliers or partners involved in delivering your consignment, our IT, email and website hosting providers, and professional advisers. We may also disclose information where required by law. All third parties are required to keep your data secure.

International transfers

Some of our service providers may process data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement.

How long we keep it

Enquiries that do not lead to work are kept for up to 24 months. Customer and transaction records are kept for up to 7 years to meet legal and accounting requirements. We then delete or anonymise the data securely.

Your rights

You have the right to access the personal information we hold about you, to have it corrected or erased, to restrict or object to its processing, to data portability, and to withdraw consent at any time where we rely on consent. To exercise any of these rights, email info@cargonest.uk.

If you are unhappy with how we have handled your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113. We would appreciate the chance to resolve your concern first.

Security

We use appropriate technical and organisational measures to protect your information, including encrypted connections (HTTPS), restricted access and spam protection on our forms.

Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page.

Privacy Policy