Effective Date: 10-08-2025
Company Name: CargoNest
Office Address: 27 Thornholme Road, Sunderland, SR2 7LZ
Email: info@cargonest.uk
Phone: 07465 958957
1. Introduction
At CargoNest, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the data you provide to us when you use our services, visit our website, or communicate with us.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We may collect and process the following types of personal data:
A. Information You Provide Directly
Full name, company name, and contact details (email address, phone number, postal address).
Information submitted through our website contact forms or service booking forms.
Billing and payment details when you purchase or book our services.
Any communication you send to us via email, phone, or website forms.
B. Information Collected Automatically
When you visit our website, we may automatically collect:
IP address, browser type, operating system, and device information.
Pages visited, time spent on the website, and referring URLs.
Cookies and similar technologies to improve performance and user experience.
C. Information from Third Parties
We may receive data from trusted partners, couriers, or logistics platforms involved in fulfilling your transport or storage requests.
3. How We Use Your Information
Your information helps us provide, improve, and personalize our services. We may use your personal data for the following purposes:
To provide temperature-controlled transport, warehousing, and logistics services.
To process orders, bookings, and payments.
To communicate with you about deliveries, inquiries, or customer support.
To send invoices, quotations, and service confirmations.
To improve our operations, website functionality, and customer experience.
To comply with legal and regulatory obligations.
To send marketing or promotional updates when you have given consent.
4. Legal Basis for Processing Data
We process your personal data under one or more of the following legal bases:
Contractual necessity: To perform a contract or deliver the services you’ve requested.
Legitimate interest: To improve and maintain our operations and customer service.
Legal obligation: To comply with applicable laws and regulatory requirements.
Consent: When you have agreed to receive marketing communications.
5. Sharing Your Information
We only share your personal data when necessary to deliver our services or to comply with the law. Your data may be shared with:
Logistics partners and couriers assisting with transportation and delivery.
Payment processors for secure transactions.
IT and website service providers maintaining our systems.
Regulatory authorities or law enforcement agencies, where legally required.
CargoNest does not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Data Storage and Security
CargoNest uses appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration.
Our security measures include:
Secure servers and firewalls.
Encrypted communication using SSL/TLS protocols.
Restricted access to data for authorized staff only.
Regular data protection training and audits.
We retain your information only as long as necessary to fulfill the purposes it was collected for or as required by applicable law.
7. Cookies Policy
Our website uses cookies to enhance functionality and improve your browsing experience.
Cookies may be used to:
Understand website traffic and visitor behavior.
Remember user preferences for future visits.
Analyze and improve site performance.
You can manage or disable cookies through your browser settings, though some features may not function properly without them.
8. Your Data Protection Rights
Under the UK GDPR, you have the following rights:
Right to access – You can request a copy of the personal data we hold about you.
Right to rectification – You can request correction of inaccurate or incomplete data.
Right to erasure – You can request deletion of your personal data where applicable.
Right to restrict processing – You can ask us to limit how we use your data.
Right to data portability – You can receive your data in a commonly used format.
Right to object – You can object to the processing of your data in certain cases.
To exercise any of these rights, please contact us at info@cargonest.uk.
We will respond to your request within 30 days, as required by law.
9. International Data Transfers
While CargoNest primarily operates within the United Kingdom, in cases involving international shipping or customs processing, your data may be transferred outside the UK.
In such cases, we ensure all transfers comply with UK data protection laws and use safeguards such as standard contractual clauses to protect your information.
10. Marketing Communications
With your consent, CargoNest may send you updates about our services, promotions, or new logistics solutions.
You may unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly at info@cargonest.uk.
11. Links to Other Websites
Our website may include links to external websites operated by third parties. CargoNest is not responsible for the content, privacy practices, or policies of these external sites. We recommend reviewing their privacy policies before providing any personal information.
12. Updates to This Policy
CargoNest may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or data protection practices.
All updates will be published on this page with a revised “Effective Date.”
13. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us using the details below:
CargoNest
27 Thornholme Road
Sunderland, SR2 7LZ
United Kingdom
Email: info@cargonest.uk
Phone: 07465 958957
We take your privacy seriously and are committed to handling your information with transparency, care, and respect.